Return Policy

At the Tapestry House we have a strong emphasis on customer satisfaction. If for any reason you are unsatisfied with your purchase we will gladly accept returns or exchanges for up to 30 days.

Returns Procedure

If your tapestry is not suitable you may return it within 30 days of receiving it for a full refund, excluding outward shipping, unless this was shown to be non-returnable on its product page or was a custom order. The tapestry must be free of odours. Email us for a returns authorization number which must then be written on the package and you must also write boldly "Goods returned to original supplier" on both the package and the documentation. On the documentation describe the goods as "wallcoverings" not as "tapestry". We charge no restocking or return fee but you are responsible for all return costs. Returns must be made by regular surface mail service, not by UPS or another courier. Please attach an envelope with the words “Original invoice enclosed” - containing a copy of the invoice. We will email the returns shipping address to you.
(Borders are non-returnable since they are custom cut lengths.)

Accuracy of Information

We take all reasonable steps to ensure the accuracy of information throughout this site, with a few provisos:

Copy/Text

Like any professional retailer we do our best to make sure everything on the site is accurate and everything is double-checked. However mistakes do happen. Therefore we make no guarantees and make no representations or warranties of any kind, whether express or implied, about the information and opinions provided through this website. It is worth noting that, as much as possible, this site contains factual information, with opinion and advice being kept to a minimum. In addition we reserve the right to make changes, updates and corrections at any time, without notice.

Dimensions & Sizing

All measurements are shown in inches based on the European weavers' nominal sizes off the loom; height x width. Tapestries are individually woven and their woven sizes are subject to such factors as humidity and are thus accurate to a factor of 5% +/-. None of the weavers will produce custom sizes: tapestries are available only in the sizes shown on the website.

If your size requirements are more exacting please do take care to compensate by providing enough space vertically and horizontally. If we have a tapestry in stock we will be happy to measure it precisely for you.

Colour

Every effort has been made to ensure the colors displayed within images are as accurate as possible. However, due to limitations in screen technology and variations between different computers, it is not possible to guarantee an exact match. The images of products shown on this site are intended to be indicative only and should be used only as a guide when making a decision with our products.