FAQ

How do I clean my tapestry?

All tapestries are dry clean only. If the tapestry is merely dusty you can give it a gentle vacuuming. 

Where are these tapestries woven?

All our tapestries are woven in France, Belgium or Italy, by long-established weavers some of whom were founded as far back as the late 1800's. Most are reproductions of originals in museums and private collections throughout the world and most of those originals were woven in France or Belgium but some came from weavers in Italy, Netherlands, Germany, England, Russia or Czechoslovakia.

What materials are used?

As a general rule, smaller and medium tapestries are composed mostly of cotton, with some viscose to add sheen. Wool/cotton blends give greater depth, fullness and richness to the larger tapestries. Weavers occasionally use finer or thicker yarns to give pieces greater delicacy or depth.

Are they made by hand or machine?

Today very few are woven by hand and they are naturally very expensive. All our tapestries are woven on machine looms based on the Jacquard loom first used in Flanders in 1804.

How do I hang my tapestry and care for it?

With every order we include instructions for the different ways of hanging tapestries. This is surprisingly easy. The only care it needs is to remove any dust periodically – use a soft brush or the drape attachment of your vacuum cleaner. In the unlikely event that soiling occurs, the hanging may be dry cleaned with care.

How accurate are the colors on the website?

We illustrate colours as accurately as possible but different computer monitors show colours differently. We would be pleased to advise on specific colour issues.

What should I consider when selecting a tapestry?

Shape: Vertical as well as horizontal designs are available.
Size: Proportion is important so allow for surrounding wall space. Note that sizes can vary +/- 5% since these are woven products. We show dimensions by height x width. Please note that none of the weavers produce custom sizes; tapestries are available only in the sizes shown on the website.
Colour: You may want to ‘tie-in’ the tapestry into the existing décor. Accentuate by hanging cords with tassels on either side – this also adds more drama. See our Caring and Hanging a Tapestry page.
Style: Our range is enormously wide, including medieval, renaissance, rustic, elegant, arts and crafts, and impressionist scenes. Enjoy browsing through the Display Gallery for some ideas.

Can I order online by credit card with peace of mind?

Yes, our secure server encrypts all the information into unreadable code online for total confidentiality. This is as safe as your online banking. Full details about ordering options are on our Ordering and Shipping page.

Alternatively you can safely email credit card information. We will need the 16 numbers, the expiry date, your name as it appears on the card, and the three number CSV by the signature panel. We suggest, for security, that you send the first 8 numbers, your name and the CSV numbers on one email, and then the last 8 numbers and the expiry date on a second email. We will confirm receipt of this information and will later confirm the tapestry shipping details. Unlike other companies, we do not charge your credit card before the day of shipping.

What forms of payment are accepted?

We accept Visa, Mastercard or American Express credit cards and orders are not charged until the day we ship to you. We also accept payment by bank draft, wire transfer, certified cheque, or (Canada only) Interac email money transfer. For non-credit card payments we will send you an invoice prior to completing the transaction. In all cases, please fill in the credit card details in your shopping cart so that we may complete the order process. Payments will appear on your statement as being made to “CLASSIC HOME TAPESTRIES INC”.

What currency applies?

Prices are shown in US dollars but since we and our bank are in Canada we have to make the charge in CAD dollars. This will appear on your credit card statement as CAD$ x exchange rate = US$ price (or whatever currency you use), calculated by a currency converter. Since exchange rates fluctuate constantly, the US$ charge may be marginally more or less than the advertised price.

Do you charge sales tax?

No Sales Taxes apply except for deliveries within Canada where the appropriate Federal and/or Provincial sales tax rates apply. GST/HST is charged on deliveries in Canada and PST is charged on deliveries where required by the provincial jurisdiction.

How do you deliver and what are the shipping costs?

Please see the Orders and Shipping page for complete information. Orders are generally shipped within a few days (often on the same day) to allow time for the finishing work. We have two shipping options, standard (ground/surface) and express. One of these two options is selected when placing your order. We will advise you of any shipping delays.

Will I receive confirmation of my order?

You will receive an email confirmation right after you place your order. This confirmation will also indicate the estimated shipping date.

May I return the tapestry?

Our money-back guarantee - if the tapestry is not suitable you may return it within 30 days for a full refund, excluding outward shipping, unless it is a special order confirmed to be non-returnable. Note: It must be odour-free - Email or call us for a returns authorization number - this number must be placed on the outside of the package and it is imperative that you also write clearly on the package and boldly on the documentation “Goods returned to original supplier”. On the documentation describe the goods as “wallcovering”. We do not charge a restocking or return fee but you are responsible for all return costs. Returns should be sent by regular surface mail service only, not by Express service, UPS or other courier. Attach an envelope with the words “Original invoice enclosed” and include a copy of the invoice. That's it!

What if I find a better price elsewhere?

We consider our pricing to be very competitive. However, if the same item has a lower regular price elsewhere we will match that verified price – just send us the link to that tapestry.

What is your privacy policy?

We fully respect the privacy of all our customers and pledge never to disclose any information about you to any third party, unless legally required.