Orders & Shipping

Secure Online Ordering

When you purchase tapestries from our store you will be prompted to provide information to complete a transaction. This includes address, telephone number, email address and credit card information. There are two ways in which we protect this information:

Encryption

This website uses strong encryption to ensure your information is protected when you send it to us across the internet. Using Secure Socket Layer (SSL) and 256 bit encryption technology means that your information is, in any practical sense, uncrackable when in transit (see below for details). We use the latest technology and highest available means of security, as great as your bank uses for online banking transactions.

No storage

Once a transaction is complete we do not store your credit card information. This means each time you visit the site and buy a product you will be prompted to key in your card details again. However this means you don't have to worry about whether your details are safe with us, they are deleted on completion of the transaction.

Secure Sockets Layer (SSL) is a protocol developed to transmit private documents via the Internet. It works by using a private key to encrypt data that's transferred over the SSL connection. Many modern browsers, such as Internet Explorer, support SSL and many web sites use the protocol to obtain confidential user information, such as credit card numbers. Typically URL's that require an SSL connection start with https: instead of http.

Payment Methods

We accept Mastercard, Visa, Discover and American Express. These transactions are processed on a securely encrypted secure server using 256 bit technology as safe as online banking. Please note that on most purchases your credit card will not be charged until the day your order is shipped. In addition to credit cards, we also accept payment by wire transfer, certified cheque or bank draft - contact us if you prefer to use any of these methods and we will send you the necessary details. (To place an order and pay by wire transfer, certified cheque or bank draft, please complete the order in the shopping cart using your credit card details in order to complete the order process).

Prices are shown in US$. We do not charge Sales Taxes on the invoice except to Canada where GST/HST is added and where applicable, PST is also charged. (PLEASE NOTE THAT VAT (VALUE ADDED TAX) AND DUTIES MAY APPLY TO INTERNATIONAL SHIPMENTS)

Tapestry Shipping Info

We ship tapestry products from inventory as soon as possible after your order, usually within 24 hours. Special orders will take longer so please call us [or] fill out the "contact us" information box in the contact section for additional information. Since all of our tapestries and wall hangings are hand-finished this may add slightly to the lead time for delivery. We ship from Rosemere (Montreal), Quebec, Canada.

When we receive your order we will promptly email you to confirm availability and shipping.

Shipping costs

We ship worldwide and we offer two shipping options, standard or express. (Costs are in US$.)

A) Shipping to USA and Canada.

Standard shipping is FREE to USA and Canada.

Express shipping cost to USA and Canada are as follows:

Order value:

• up to $150 express shipping cost is $25
• $151 - $350 cost is $30
• $351 - $650 cost is $35
• $651 - $1,000 cost is $45
• $1,001 - $1,500 cost is $55
• $1,501 - $2,500 cost is $75
• Over $2,500 cost is $95

B) Shipping to the rest of the world

Standard shipping to the rest of the world

Order value:

• up to $150 standard shipping cost is $30
• $151 - $650 cost is $45
• $651 - $1,500 cost is $60
• Over $1,501 cost is $85

Express shipping for international destinations is available. Cost will vary depending on the value of your tapestry order. (Express shipping option cost will appear at checkout)

Insurance

Insurance is included with every order.

Delivery

Approximate delivery is indicated below. These reflect the shipping times from the date we ship an item, not the date of your order. Please keep in mind that unforeseen delays can occur, especially pre-Christmas, so you may prefer to request express service for a faster delivery. We use UPS Shipping Services worldwide and we keep you fully informed with tracking details on all shipments.

Duties and Taxes

No Sales Taxes are added except for deliveries within Canada where the appropriate Federal and/or Provincial sales tax rates apply. Sales taxes and customs duties may apply to orders shipped outside of Canada and depend entirely on the destination country's customs import rules and regulations.

Return Policy

View our Return Policy