Ordering and the Shipping of your Tapestry
Secure Online Ordering
When you purchase tapestries from our store you will be prompted to provide information to complete a transaction. This includes address, telephone number, email address and credit card information. There are two ways in which we protect this information:
This website uses strong encryption to ensure your information is protected when you send it to us across the internet. Using Secure Socket Layer (SSL) and 256 bit encryption technology means that your information is, in any practical sense, uncrackable when in transit (see below for details). We use the latest technology and highest available means of security, as great as your bank uses for online banking transactions.
Once a transaction is complete we do not store your credit card information. This means each time you visit the site and buy a product you will be prompted to key in your card details again. However this means you don't have to worry about whether your details are safe with us, they are deleted on completion of the transaction.
Secure Sockets Layer (SSL) is a protocol developed to transmit private documents via the Internet. It works by using a private key to encrypt data that's transferred over the SSL connection. Many modern browsers, such as Internet Explorer, support SSL and many web sites use the protocol to obtain confidential user information, such as credit card numbers. Typically URL's that require an SSL connection start with https: instead of http.
We accept Mastercard, Visa and also PayPal. These transactions are processed on a securely encrypted secure server using 256 bit technology as safe as online banking. Your credit card will not be charged until the day your order is shipped. We begin processing PayPal payments upon receipt of the order due to their slow processing (not releasing funds to us for five to seven business days.) We also accept payment by wire transfer, certified cheque, bank draft, or (Canada only) Interac email money transfers - please contact us if you prefer to use any of these methods and we will send you the ecessary details.
For orders advised to be non-returnable we accept payment by wire transfer, certified cheque, bank draft, or (Canada only) Interac email money transfers. We will send you an invoice and explain these simple processes if you are unfamiliar with them. (Your shopping cart will still ask for Visa or Mastercard details so please supply them in order to complete the order process.)
Prices are shown in US$. No sales taxes apply, except for deliveries to Canada where GST is charged, and to British Columbia where GST and PST are charged.
Tapestry Shipping Info
We ship tapestry products as soon as possible after your order, usually within 24 hours. Since all of our tapestries and wall hangings are hand-finished this may add slightly to the lead time for delivery. We ship from North Saanich, Victoria, British Columbia, Canada - our location since 1994.
When we receive your order we will promptly email you about availability and shipping.
We ship worldwide. You have two shipping options, standard or express. (Costs are in US$.)
a) Shipping to USA and Canada.
Standard shipping is FREE to USA and Canada.
Express shipping to Canada and USA.
- up to $150 express shipping cost is $20
- $151 - $350 cost is $25
- $351 - $650 cost is $30
- $651 - $1,000 cost is $35
- $1,001 - $1,500 cost is $40
- $1,501 - $2,500 cost is $80
- Over $2,500 cost is $100
b) Shipping to the rest of the world
Standard shipping to the rest of the world
- up to $150 standard shipping cost is $19
- $151 - $1,500 cost is $29
- Over $1,501 cost is $95 (courier service)
Express shipping to the rest of the world - please ask us for a quote since the cost varies depending on the weight and value of your tapestry order and your location.
Insurance is included. However mail service is uninsurable to some countries, mostly African or Asian, so these require a more expensive courier service – we will advise you if this is applicable.
Approximate delivery times are below. The times below reflect the shipping times from the date we send an item, not the date of your order. "Days" refers to business days. Unforeseen delays can occur, especially pre-Christmas, so you may prefer to request express service. We keep you fully informed and provide tracking details where applicable.
|Canada, USA||Europe||Rest of the World|
|Delivery||2-14 days||1-7 days||4-8 weeks||1-3 weeks||6-10 weeks||2-4 weeks|