Returns policy

At the Tapestry House we have a strong emphasis on customer satisfaction. If for any reason you are unsatisfied with your purchase we will gladly accept returns or exchanges for up to 30 days.

Returns procedure

If your tapestry is not suitable you may return it within 30 days of receiving it for a full Visa or Mastercard refund, excluding outward shipping. Email us for a returns authorization number - this must then be written on the package and you must also write boldly "Goods returned to original supplier" on both the package and the documentation. On the documentation describe the goods as "wallcoverings" not as "tapestry". We will email you a returns label. We charge no restocking or return fee but you are responsible for all return costs. Returns must be made by regular surface mail service, not by UPS or another courier.

For damaged goods please get in touch immediately upon receipt of the package for further instruction.

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